RETURN & REFUND POLICY
Return Window
We accept returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, items must be returned in their original condition as received.
This means:
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Items must be unworn and unused
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Items must be free from any signs of wear, including odors, stains, or damage
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Items must be returned with all original tags attached
Items that do not meet these standards will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, all jewelry items are final sale and are not eligible for return or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within a reasonable processing time.
Exchanges
We do not guarantee exchanges due to limited inventory. If you need a different size or item, we recommend placing a new order
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can make it right.
Contact
For return inquiries, please contact us at:
Email: customerservice@lashelle.com